At The Flex , we’re on a mission to reinvent the global rental experience.
We believe renting a home should be as simple, fast, and borderless as buying on Amazon.
Powered by our proprietary Property Management System (PMS) , The Flex automates operations, streamlines bookings, and delivers effortless experiences for both guests and landlords.
We’re scaling fast and building a team of A-Players — ambitious, proactive, and obsessed with excellence.
If you thrive in a high-growth environment and love turning challenges into opportunities, this role is for you.
As a Customer Success Specialist , you’ll be the bridge between technology and human experience at The Flex.
Your mission is to ensure that guests and landlords not only get the help they need — but truly experience the magic of a seamless rental journey.
This is a hands-on, people-first role — ideal for someone who is empathetic, tech-savvy, and passionate about delivering exceptional service.
Customer Support – Be the main point of contact for guests and landlords via chat, email, and phone, resolving issues quickly and effectively.
Onboarding & Education – Guide new landlords and partners through our PMS platform to help them unlock its full potential.
Issue Resolution – Troubleshoot technical or operational challenges, escalating when necessary to maintain smooth operations.
Customer Insights – Monitor satisfaction metrics, collect feedback, and identify trends to enhance service quality.
Cross-Team Collaboration – Partner with Operations, Product, and Tech teams to refine workflows and improve the customer journey.
Upselling & Retention – Identify opportunities to elevate guest experiences and strengthen long-term relationships with landlords.
Outstanding written and verbal communication skills.
Previous experience in customer success, hospitality, or property management .
Confidence using CRM, PMS, and digital support tools.
Strong problem-solving, time management, and organizational abilities.
High emotional intelligence — empathy, patience, and calm under pressure.
Fluent in English (French or other languages are a plus).
Build Impact – Join a company reshaping how the world rents and lives.
Global Exposure – Work with a diverse, high-performing international team.
Career Growth – Grow with us as The Flex expands across continents.
Performance Rewards – Competitive pay and results-based bonuses.
Remote-First Culture – Work from anywhere; we value outcomes, not office hours.
We’re not just building another property company — we’re building the future of living.
If you’re ready to be part of something global, fast, and meaningful, we’d love to hear from you.
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Jobicy JobID: 135386